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Lady of the Land
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Registered: 05-2003
Location: Germany
Posts: 5522
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Amazon and CreateSpace


CreateSpace is a subsidiary of Amazon (or maybe I should say the company belongs to Amazon), and is completely independent of KDP (Kindle Direct Publishing - Amazon's ebook system). Which unfortunately also means they aren't talking to each other.

Now, as you know, I've been updating my dragon books. And last week, I decided that I should order a print copy or two of "Dorelle's Journey", so I could do some pics and possibly a video.

The kerfuffle that resulted from this decision has kept me busy for the entire weekend.

You see, they sent me two different copies:

One of the old edition, from a warehouse in the UK.
One freshly printed, new edition, from Poland.

Which means that Amazon had actually warehoused print copies of my books. Cue the boggling of the mind.

I've always wondered why I was getting faulty royalty statements from CreateSpace when I ordered print: They would credit me with the correct number of print sales in Germany, plus the same number of print sales in the UK. Not faulty at all, those copies actually did get printed, and possibly even sold - without me even realizing it since I wouldn't get notifications of the sales.

 emoticon emoticon emoticon emoticon emoticon

Now I'm taking this to mean that Amazon's algorithms react to OH, MY GOD, LOTS OF ORDERS and "assume" the number of sales will continue to stay that high. And they stash the same number of copies to be prepared for the onslaught. Which doesn't happen, of course, since it was just little ol' me ordering some copies for a book signing.

This is bad for any number of reasons:

1) The warehouse copy I got looks bad. It's very yellow inside and the edges are dirty. You can tell it's been lying around somewhere for quite a while. Not a nice thing to send to a buyer.

2) I don't know how well my book is doing or even where it is selling in Europe. The warehousing is obscuring my numbers. Important information for me, actually.

3) This gets really critical when I change the cover and layout. Beause a buyer "sees" the new version on Amazon and is sent the old one. I was shocked, and I really don't want my readers to be shocked.

So yeah, I've been raising hell, and haven't yet managed to even talk to someone. Customer service has not been really reading my emails, but this is finally escalating to a level that might be able to do someting. I hope for a better email contact.

Argh. emoticon emoticon emoticon emoticon emoticon

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- Firlefanz

Mystical Adventures
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3/20/2017, 9:50 am Link to this post Email Firlefanz   PM Firlefanz Blog
 
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Grand Master
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Registered: 11-2005
Location: Whoosher House
Posts: 425
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Re: Amazon and CreateSpace


hmmm ... Why don't you email a few of the top authors and let them know what has happened, and get their view on it. emoticon If they back you, you'll have more pull at Amazon. emoticon





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Whoosh-ChelSierra-Muse - Twi-Saga
3/21/2017, 1:10 am Link to this post Email Joxcenia   PM Joxcenia Blog
 
Firlefanz Profile
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Lady of the Land
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Registered: 05-2003
Location: Germany
Posts: 5522
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Re: Amazon and CreateSpace


I still have one shot at the "better" customer service of Amazon DE.

But yes, I will take this to other authors eventually. Of course, my circumstances are fairly rare. There is one small group of authors where I'm discussing this already.

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- Firlefanz

Mystical Adventures
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3/21/2017, 8:17 am Link to this post Email Firlefanz   PM Firlefanz Blog
 


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